Privacy Policy

The Privacy Policy of Royal Reels describes the ways the company handles a customer’s personal data which are provided by the latter in order us to establish and manage a relationship with him. Royal Reels, collects and processes all information and data that are provided to (by any means) and securely stores them based on the rules of this Privacy Policy.

By using any website associated or anyway related to Royal Reels, you acknowledge and confirm your consent of the usage of any personal data as described in this Privacy Policy. Otherwise, in case you disagree by any statement this document, you should consider stop using Royal Reels services. The collection of the customer’s personal data is required for us to provide our services to the customer and to comply with legal obligations. It may also be necessary for enforcing our contractual agreements and therefore in our legitimate interest. The English version of the policies is the original and the main version that users shall rely on.

What we collect

If a customer visit one of our websites the system automatically collects information which is generated by the browser of the visitor of our website and stores them in logfiles on a temporary basis including but not limited to:

  • the IP address of the requesting computer
  • the date and the time
  • the operating system
  • the browser used by the customer.

The logfiles may contain IP addresses which allow identification of a customer. Such collection is necessary for the performance of the services provided and for the purpose of our legitimate interests in order to enable the use of the site by the visitor, to optimize the website and in order to identify dysfunctions and abuse of Royal Reels services.

During the registration process Royal Reels collects customers’ personal data including but not limited to:

  • first name and last name
  • gender
  • complete address
  • date of birth
  • a valid email address
  • username and password
  • personal security question and answer

Customers will be requested - at any given time and in line with applicable laws and regulations, particularly the current regulations to prevent money laundering and the financing of terrorism - to submit further documents to verify their identity and to enable security identity checks, such as a copy of a valid ID issued by the competent authority, e.g. passport, personal identity card, driver's license, a utility bill (e.g. for gas, electricity or a lease contract).

After the registration, customers may change their personal data at any time (with the exception of the surname, first name, date of birth, country, and user name and nickname).

Every customer has to update his personal data without delay once information provided to Royal Reels are no longer correct or are incomplete.

The collection of such data is required for us to provide our services to the customer. The verification of the customers’ age and identity is necessary for complying with legal obligations.

If a customer deposit funds into his personal Royal Reels account by card, the processing of particularly the following additional personal data is required:

  • first name and last name of cardholder
  • name of credit card company
  • credit card number
  • expiry date of credit card, CVC code and password

If a customer wants to transfer winnings into his bank account, particularly the following personal data has to be collected:

  • name and surname of account holder
  • name of bank
  • IBAN
  • SWIFT code

Royal Reels processes information that is collected by cookies, logfiles, clear gifs, and/or by third parties' support in order to create customer profiles. A profile contains information on individual customer including preferences concerning the activities of the customer. This information is related to the customers’ personal and identifiable data and used to provide and improve our services to the benefit of the customer.

Profiles are also used to design each customer's experience on our websites individually and to provide specific marketing information. Royal Reels uses logfiles.

These include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and the number of clicks to analyze trends for administration of the site, to track customers' movements on the site, and to gather usable information. IP addresses are related to the provision of web-based services with personally identifiable information. The collection of such data is required for us to provide our services to the customer. Royal Reels stores communication with customers including requests for information or customer support. This applies to communication via email, the website or other means of communication. These records are used for training and security purposes.

  • Transaction data storage policy: In addition to complying with all record retention provisions under Applicable Law, and subject to the requirements of the PCI Standards, Royal Reels shall retain legible copies of Data for a minimum period of eighteen (18) months from the date of each transaction.
  • Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services.

In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.

Payment card data policy: Royal Reels shall not store player card details and are fully compliant with the rules set out by the PCI.

If you have any questions or concerns relating to our Privacy Policy you can contact us via email at [email protected]